Vorta Issue Triage Policy

Use this policy to classify, label, and manage GitHub issues for the Vorta project.

Core Principles

1. Bugs should be found and addressed - prioritize by severity
2. Feature requests adding complexity, dependencies, or affecting rare use cases - mark as status:idea
3. Issues already addressed - close with explanation
4. Borg feature requests - mark as status:wontfix with comment directing to BorgBackup
5. Issues needing testing on specific systems - mark as help wanted
6. Support requests - try to respond if issue is less than 60 days old. Close support requests after 90 days. Mark type:support.

Available Labels

Type Labels

• type:bug - Something doesn't work as intended
• type:enhancement - Improvement of an existing function
• type:feature - New functionality
• type:question / type:support - Questions about using Vorta
• type:docs - Documentation issues
• type:refactor - Code refactoring
• type:translations - Translation problems

Priority Labels

• priority:high - Security issues, data loss risks, crashes in core functionality
• priority:medium - Broken features with workarounds
• priority:low - Cosmetic issues, minor improvements, edge cases

Status Labels

Platform Labels

• os:linux, os:macos, os:windows
• package:flatpak, package:pip, package:native-linux, package:pyinstaller

Contributor Labels

• help wanted - Maintainers need community help (testing, implementation)
• good first issue - Simple change for new contributors

Decision Tree for Feature Requests

Is this a Borg feature request?
├─ YES → status:wontfix, close with comment linking to BorgBackup issues
└─ NO → Continue...

Does it add significant complexity?
├─ YES → status:idea
└─ NO → Continue...

Does it require new external dependencies?
├─ YES → status:idea
└─ NO → Continue...

Does it only work in specific environments?
├─ YES → status:idea (+ help wanted if testing needed)
└─ NO → Continue...

Is it a rare/niche use case?
├─ YES → status:idea
└─ NO → Accept as type:feature or type:enhancement

When to Close Issues

Close immediately with explanation: - Fixed in current version (reference PR/commit) - Duplicate (link to original issue) - Belongs in Borg, not Vorta (status:wontfix) - Outside project scope (status:wontfix) - Invalid or spam (status:invalid)

Close after waiting period: - No response to status:needs details for 30+ days → add status:stale, close after 14 more days - Cannot reproduce and reporter unresponsive

Keep open with status:idea: - Valid suggestion that doesn't fit current priorities - Community may contribute implementation - May become relevant in future

Required Information for Bug Reports

Before marking as status:needs details, check for: - Vorta version - OS and version - Borg version - Steps to reproduce - Expected vs actual behavior - Relevant logs (Help → Debug Log)

Comment Templates

For Borg Feature Requests

This feature would need to be implemented in BorgBackup itself rather than Vorta.
Vorta is a GUI wrapper and relies on Borg's capabilities.

Please consider opening a feature request at: https://github.com/borgbackup/borg/issues

Closing as `wontfix` since this is outside Vorta's scope.

For Ideas (complexity/dependencies)

Thank you for this suggestion! This is an interesting idea, but it would add
significant complexity / require external dependencies / only affect specific
environments.

Marking as `idea` to keep the discussion open. Community contributions are welcome
if someone wants to implement this.

For Already Fixed Issues

This has been addressed in version X.Y.Z / commit abc123 / PR #NNN.

[Brief explanation of how it was fixed]

Closing as resolved.

For Needs Testing

We cannot reproduce/test this on [platform]. Adding `help wanted` - if you have
access to [specific environment], please help verify this issue.

Label Combinations Quick Reference

Periodic Maintenance

• Monthly: Review status:needs details issues, apply status:stale if no response
• Quarterly: Review status:idea issues for relevance, close if obsolete
• Per release: Close issues fixed in release, update milestones