AGENT SKILL
reference-ops
reference-ops 是面向效率工具、商业与营销的 Agent Skill，来自 Microck/ordinary-claude-skills。查看技能说明、操作步骤与使用约定，并通过原项目了解详细用法。
Use to manage workflows, compliance, and measurement for customer references.
| name | reference-ops |
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| description | Use to manage workflows, compliance, and measurement for customer references. |
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Reference Operations Skill
When to Use
- Running reference matching, scheduling, and follow-up processes.
- Auditing reference utilization, fatigue, and consent records.
- Reporting on advocacy impact for sales leadership.
Framework
- Request Intake – standardize forms, qualification criteria, and SLA expectations per deal stage.
- Matching Logic – map requests to advocates by persona, industry, use case, language, and availability.
- Logistics & Compliance – schedule calls, provide briefing docs, capture approvals, and log NDAs.
- Post-call Workflow – collect feedback from both parties, update CRM entries, and issue rewards.
- Analytics & Governance – monitor utilization, fatigue thresholds, and gaps by segment.
Templates
- Reference request form template.
- Matching matrix (request attributes → advocate tags).
- Follow-up checklist and feedback survey.
Tips
- Integrate with CRM to auto-create tasks and close the loop with reps.
- Flag overused advocates and rotate in new voices regularly.
- Share monthly scorecards with GTM teams to highlight wins and needs.
来源：Microck/ordinary-claude-skills · MIT 许可 · 许可原文 · MD 为来源页保存的历史版本